Jess, here is your custom report.
This personalized report explores how Cisco and Logicalis solutions can help you modernize your call center infrastructure with enhanced security and collaboration capabilities tailored to your specific priorities.
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Introduction
Hi Jess, as someone working in the call center and customer service industry, you understand how critical it is to maintain secure, reliable systems while enabling seamless collaboration across your teams. The challenges you're facing with current infrastructure can significantly impact customer experience and operational efficiency. This report outlines how Cisco's industry-leading technology combined with Logicalis' managed services can address your security and collaboration priorities, helping you build a future-ready digital fabric that transforms your call center operations within your 0-6 month timeline.
Modernizing Call Center Infrastructure: Security and Collaboration Foundations
Call centers today face unprecedented challenges with distributed teams, evolving security threats, and the need for seamless collaboration across multiple channels. Legacy point products and siloed systems create vulnerabilities and inefficiencies that directly impact customer service quality. A unified approach to security and collaboration modernization is essential for maintaining competitive advantage.
Key modernization strategies include:
- Zero-trust security frameworks that protect customer data and agent interactions across all touchpoints, ensuring compliance while enabling flexible work arrangements
- Unified collaboration platforms that integrate voice, video, messaging, and customer service tools into one seamless experience, boosting agent productivity and customer satisfaction
By implementing these foundational strategies, call centers can transform from reactive, siloed operations into proactive, integrated customer experience hubs.
Cisco + Logicalis Solutions for Call Center Excellence
Logicalis delivers specific Cisco-powered solutions designed to address your security and collaboration priorities. These managed services eliminate the complexity of implementation and ongoing management while ensuring your call center infrastructure remains secure, scalable, and optimized for customer service excellence.
Security
Protect your call center operations with AI-driven security that never sleeps.
Managed Cisco XDR and Intelligent Security Services
Logicalis delivers Cisco XDR as a fully managed service, providing 24/7 threat detection and response specifically designed for customer service environments. Our global SOC analysts monitor your infrastructure around the clock, using AI-driven insights to identify and neutralize threats before they impact customer operations. This comprehensive security approach includes identity-based access controls, encrypted communications, and real-time threat intelligence that keeps customer data protected while maintaining seamless agent productivity.
Learn MoreCollaboration
Transform your customer service capabilities with integrated collaboration tools designed for modern call centers.
Managed Webex Suite for Customer Service Excellence
Cisco Webex Suite, managed by Logicalis, provides a unified platform for agent collaboration, customer interactions, and team coordination. Built-in AI features like noise removal, live translation, and instant meeting summaries enhance both internal collaboration and customer interactions. The platform seamlessly integrates with existing CRM systems while providing secure, reliable connectivity for remote and hybrid agents, ensuring consistent customer service quality regardless of location.
Learn MoreConclusion
Adopting zero-trust security frameworks and unified collaboration platforms will directly address your current infrastructure challenges, providing the secure, flexible foundation needed for modern call center operations.
Cisco and Logicalis offer proven solutions specifically designed for your priorities - managed XDR security services and integrated Webex collaboration tools that work seamlessly together to enhance both security posture and operational efficiency.
With Logicalis managed services, you gain access to 24/7 expert monitoring, global SOC capabilities, and a team of 7,000 professionals across 30 regions, including 130+ CCIEs. This means your IT team can focus on strategic initiatives while we handle the day-to-day management, security monitoring, and optimization of your infrastructure, accelerating your path to modernization within your 0-6 month timeline.
24/7
Expert
Monitoring
Global
SOC
Capabilities
7,000
Professionals in
30 Regions
130+
CCIEs
Schedule a complimentary strategy session with a Logicalis expert to discuss how we can help you achieve your security and collaboration goals within your 0-6 month timeline.