Chris, here is your custom report.
This personalized report outlines how Cisco's networking solutions and Logicalis' managed services can help you modernize your call center infrastructure, improve security, and accelerate digital transformation within your 0-6 month timeline.
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Introduction
Hi Chris, as a Test professional in the Call Centre & Customer Service industry, you're likely facing the challenge of maintaining reliable, high-performance networking infrastructure while ensuring robust security for customer interactions. Legacy patchwork systems can't keep pace with today's demands for always-on connectivity and real-time customer service delivery. Logicalis and Cisco provide integrated networking and security solutions specifically designed to help call centers like yours modernize operations, enhance security posture, and deliver exceptional customer experiences.
Modernizing Call Center Infrastructure for Enhanced Performance and Security
Today's call centers require robust, scalable networking solutions that can handle high-volume traffic while maintaining security and reliability. Legacy systems often create bottlenecks and security vulnerabilities that impact customer service quality and operational efficiency.
Here are the key modernization approaches that can transform your call center infrastructure:
- Network fabric modernization that replaces fragmented systems with unified, intelligent connectivity across all sites and remote agents
- Advanced security frameworks that protect customer data and communications with zero-trust principles and AI-driven threat detection
- Managed services approach that reduces IT complexity and frees your team to focus on customer experience improvements rather than infrastructure maintenance
These foundational improvements create a resilient, secure platform that supports your call center's growth while enhancing both operational efficiency and customer satisfaction.
Cisco + Logicalis Networking Solutions for Call Center Excellence
Logicalis delivers Cisco's industry-leading networking technologies as fully managed services, providing call centers with enterprise-grade infrastructure without the complexity. Our solutions are specifically tailored to meet the high-availability and security requirements of customer service operations.
Networking
Transform your call center's network infrastructure with application-aware routing and centralized management.
Managed SD-WAN and Intelligent Connectivity
Cisco SD-WAN delivered as a managed service provides intelligent traffic routing that prioritizes voice and video communications, ensuring crystal-clear customer interactions across all locations. This solution eliminates MPLS dependencies, reduces costs, and enables rapid deployment of new call center sites or remote agent locations. With 24/7 monitoring and management by Logicalis experts, your network automatically adapts to traffic patterns and maintains optimal performance for customer-facing applications.
Learn MoreConclusion
By modernizing your networking infrastructure and implementing advanced security frameworks, you can eliminate the connectivity issues and security vulnerabilities that currently impact your call center operations, creating a more reliable and secure environment for customer service delivery.
Logicalis and Cisco's managed SD-WAN and intelligent connectivity solutions provide the high-performance, secure networking foundation your call center needs, with built-in redundancy and traffic optimization specifically designed for customer service applications.
Our comprehensive managed services approach means you get 24/7 expert monitoring from our global SOC, supported by 7,000 professionals across 30 regions including 130+ CCIEs, allowing your internal team to focus on core business objectives while we handle the complexity of network operations, security management, and continuous optimization.
24/7
Expert
Monitoring
Global
SOC
Capabilities
7,000
Professionals in
30 Regions
130+
CCIEs
Schedule a free consultation with a Logicalis networking expert to discuss how we can help modernize your call center infrastructure within your 0-6 month timeline.